Update as of 12 May 2020
While the Government has begun to relax some Covid-19 lockdown policies, the Trillium team will continue to work remotely for the time being.
Our office remains closed, but we continue to operate business as usual and you can reach us via the normal channels.
We're regularly reviewing our response to provide the best possible service for our clients, while ensuring the safety and wellbeing of our staff.
Why working from home doesn't have to be hard work
It's hard to believe, but we at Trillium have been working from home for a whole month. We’ve compiled some key recommendations from our experience.
Tips for remote collaborative working
We’ve gathered our team's top tips and advice for getting the most out of remote workshops, based on what we’ve learnt so far and feedback from our clients.
Getting the digital member experience right
Alan takes a look at what we can learn from the behaviours of both consumers and brands, and makes recommendations for practical actions you can take to strengthen your member engagement during the current UK lockdown.
Update as of 21 April 2020
The Government confirms that social distancing measures will remain in place until at least 07 May.
Our team will continue to work from home until further notice.
Update as of 24 March 2020
Despite yesterday's announcement of stricter measures across the UK to curb the spread of the Coronavirus, nothing has changed in relation to our service. Our staff continue to work from home, we are operating business as usual, and you can reach our team via all the normal channels.
Update as of 18 March 2020
The following update outlines the ClearCourse group position on business continuity:
As the Coronavirus (COVID-19) situation continues we are aware there are concerns around its potential impact on business operability. We want to assure you that we are still dedicated to delivering excellent service to our clients.
Further to the government’s announcements on Monday 16 March we would like to update you on the following;
- Our teams have the facilities to remotely access our server infrastructure in order to work from home with their usual desktop applications, as they would do from the office. Therefore, in line with government advice, all Trillium employees will work remotely with immediate effect. We anticipate there will be no significant disruption to our normal operations.
- Our clients can still contact us by phone in the normal way.
- All meetings will now be conducted via phone or video conferencing. If we haven’t already, we will be in touch to re-schedule any meetings we have booked with you during the expected isolation period.
- All of our employees will follow the guidelines outlined by the U.K. Government and their advisors on 16th March and self-isolate themselves and their household for 14 days if they experience any symptoms, however mild.
As always, we continue to deliver our high levels of service to our customers. Please contact any member of Trillium’s management team if you have any questions or concerns.
Update as of 17 March 2020
As the COVID-19 (coronavirus) situation continues to worsen and the corresponding Government advice changes daily, we want to assure our clients that we are still dedicated to delivering our commitments to you.
Late yesterday, the Prime Minister issued advice that everyone in the UK should avoid "non-essential" travel and to work from home where possible.
As a result of the new guidance, we are moving to phase 2 of our continuity plan.
All workshops and meetings will now be conducted online and all Trillium employees will be working from home as of today, 17 March 2020.
This will in no way affect service for our clients.
As you would hope from a digital company, we are well equipped and prepared for remote working. All our phonelines are operating as normal and you can still ring us.
If you have any questions or concerns, please do talk to us.
As part of phase 1 of our continuity plans, we’d already started reducing face-to-face meetings. If you have meetings booked over the next month you will have been contacted to discuss rearranging them.
With things changing so rapidly, we of course can’t predict how long theses plans will be in place, but we will continue to share updates on this page as developments happen.
Update as of 13 March 2020
As COVID-19 (the coronavirus) continues to be considered a threat by Public Health England (PHE), we have made a continuity plan to ensure we can continue to support our clients as normal.
The health and safety of our employees and clients is our number one priority and so, based on PHE guidance, we have developed a 2-phase plan. This plan has been developed to minimise disruption and maintain continuity of services.
We hugely value the interaction we have with our clients but have made the difficult decision to start minimising in person contact to help reduce the risk of infection.
Starting from Monday 16 March, where possible, we will start reducing face-to-face meetings and workshops, replacing them with online meetings.
For each meeting we’ll work with you to review the practicality of running the session remotely (via Microsoft teams or your preferred platform). We’ll be contacting you in the coming days to discuss the options and arrange the logistics.
Currently no Trillium employees have been diagnosed with COVID-19. However, if this should change or the situation become more critical, we will close the Trillium offices and ask all Trillium employees to work from home. This will in no way affect your service, as we are well equipped and fully prepared for remote working.
These are unprecedented times for all of us. One thing we don’t want you to worry about is our support and service. Thank you for your trust in us.