How digital transformation delivered organisational change.
Anne Godfrey, CEO, Chartered Institute of Environmental Health
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Improving our teams’ user experience (to benefit our members’ experience).
Deborah Jarvis, Operations Director, London Chamber of Commerce & Industry
Creating a member experience that generates loyalty, not just retention.
Wendy Steele, Commercial Director, Association of Optometrists
Creating better fundraising experiences
Lisa Munroe, Senior CRM Analyst, Royal College of Physicians