thirtyone:eight is a charity whose vision is to see a world where every child and adult can feel, and be, safe. Creating safer places is how we achieve that, and we do this together, in partnership with organisations and individuals. People are at the heart of everything we do because we’re driven to protect vulnerable people. Together.
We recognised the problem
Our contact databases had all been developed inhouse and evolved over considerable time. Our membership data was spread across different systems and they were costly and time consuming to use and maintain.
We wanted to automate our processes, integrate as many of our systems as possible and create a single source of truth. This would enable us to better manage our membership data and improve their experience with us.
Why we chose Trillium
It was important to us to feel that we were able to work with an organisation who shared a similar culture and approach to work. We wanted people who could not only technically give us a solution – but would be good to work with.
We were impressed by the solution they proposed to us and the fact that they quickly ‘got’ us and what we were trying to achieve.
Trillium proposed the implementation of three major new systems: Microsoft Dynamics as our CRM, Umbraco as our website, and dotdigital to manage our bulk emails.
They supported us with the implementation and integration of the project from concept to go live.
We have one central data source used to manage memberships across the organisation. Our marketing and comms team are now fully able to update the website, build new pages and
segment data without support from IT.
Our members will have a dedicated place on our website where they can update and manage their details and account. Members can sign-up and book training completely online. Our brand has been strengthened as it is now being used consistently across our communications.
Key performance indicators
- 5% membership growth
- 50% increase in website users
- 50% uptake in training courses
The Trillium difference?
- They understand what we are about and what we are trying to achieve.
- They know what they are talking about, and are really easy to work with.
- They deliver what’s needed.