Trillium are experts at not only the technical aspects of what they do, but the business and people elements too
Improving our teams’ user experience (to benefit our members’ experience)
The LCCI is London’s largest networking and business support organisation, with over 2,500 corporate members.
It represents the interests of thousands of companies, connecting businesses and people, and offer members a wide range of business services.
We recognised we had a challenge
Trillium were the people we wanted to do business with:
- They understood what membership organisations are about.
- They looked to deliver not just what the customer wanted, but what the customer should want.
How Trillium will help transform our team's user experience
We will have one central CRM system that will seamlessly integrate with the website and export documents and finance systems. Our teams will experience a radical streamlining and automation of processes that will benefit us internally and will provide for a better, quicker and more efficient membership service.
Key performance indicators
- They will be able to have a personalised experience on our website.
- They will be able to connect with one another through the website.
- They will have quicker document processing times.
The Trillium difference?
Trillium understand us and can quickly and efficiently review, digest and deliver solutions that encompass all challenges and empower internal users.
They are experts at not only the technical aspects of what they do, but the business and people elements too.